Housed within the bright, modern shopping complex of Osaka Station City, Osaka Station is one of western Japan’s major transportation hubs. Closely connected to six neighboring satellite stations, it sits at the heart of a busy transportation network that has helped make the surrounding Umeda district one of Osaka’s main centers for business, shopping, dining, and entertainment.
The Atrium Plaza at the 2nd Floor entrance to Osaka Station City’s North Gate Building
Our article Osaka Station Map: Finding Your Way explains the general layout of the railway station itself and how to find your train. In this article we will introduce those facilities and services which are of most benefit to travelers and which make Osaka Station City a popular center of recreation and entertainment.
General Orientation
The main station area occupies the 1st, 2nd, and 3rd floors in the center of Osaka Station City. Bookending the station at its north and south entrances are two major buildings: the North Gate Building and South Gate Building.
West-side facilities such as INOGATE OSAKA, JP TOWER OSAKA, KITTE Osaka, Umekita Green Place, Eki Marche Osaka Umest, and Eki Marche Osaka Crost also form part of the wider Osaka Station City area.
The North Gate and South Gate buildings remain the easiest landmarks for understanding the central station layout. They are linked at ground level by the station concourses, and there are also two bridges that run between the buildings at the 3rd floor and 5th floor levels. From these bridges you can watch the trains coming and going on the rail tracks below. Arching over these bridges and protecting the platforms below from the elements is a spectacular domed roof of glass and steel.
Osaka Station City viewed from Hankyu Osaka-Umeda Station
First Floor Station Facilities
The 1st floor Central Concourse of Osaka Station has a number of facilities that are particularly useful for travelers.
Train & Tourist Information
Tourist Information OSAKA is inside Travel Service Center OSAKA on the 1st floor Central Concourse, in front of the Central Gate. Here you can ask about sightseeing in Osaka, rail travel, station facilities, visitor passes, and discount tickets. Tourist information is available in English, Chinese, and Korean, and JR railway guidance is also available on the premises.
Ticket products and sales methods vary, so ask the staff which passes are being sold or handled there. Useful products may include the Osaka Amazing Pass, KANSAI RAILWAY PASS Lite, and the Osaka Kaiyu Ticket, depending on where and how each ticket is sold.
Tourist Information OSAKA: 7:00-22:00. Railway and tourist ticket handling at the Osaka Station City railway/tourist information counter: 9:00-20:00.
The Train & Tourist Information office is on the north-west corner of the 1st floor Central Concourse
Osaka Station Lockers and Luggage Storage
Foreign Currency Exchange
The TiS Osaka branch of Travelex Japan is a foreign currency exchange shop located inside the Nippon Travel Agency TiS Osaka branch. Nippon Travel Agency is located across from the Train & Tourist Information office on the east side of the Central Concourse.
Opening hours: Monday-Friday: 8:30-19:00, Saturday, Sunday, and holidays: 8:30-18:00
You can exchange currency here
The Central Ticket Office
In the middle of the Central Concourse is the Central Ticket Office, also known as the JR Ticket Office or Midori-no-madoguchi. There you can buy JR tickets, make or collect some reservations, handle eligible rail-pass exchange or receipt, buy Japan Rail Pass products when available, and ask about ICOCA prepaid IC cards and commuter passes. Some tickets and passes can also be handled at ticket machines, depending on the product.
Central Gate JR Ticket Office: 6:00-22:00. Ticket machines at several gates run longer, with many available from 5:30-23:40.
JR ticketing at the Central Ticket Office
Lost and Found at Osaka Station
For items lost on JR trains or in JR station areas, ask station staff or use JR West’s lost-item inquiry process. Initial inquiries can be started through JR West’s lost-item chatbot, and the Kinki/Sanin lost-and-found phone line is open from 9:00-19:00 year-round. For items lost inside Osaka Station City shops or facilities, ask at the Osaka Station City Information desk on the 3rd floor North-South Bridge.
Lost and found assistance is available at Osaka Station and Osaka Station City information points
Third Floor Bridge Facilities
The North-South Bridge Concourse on the 3rd floor of the station building also has facilities of use to travelers, especially for Osaka Station City guidance, lost and found for the complex, digital maps, and access between the North Gate and South Gate buildings.
Osaka Station City Information
This information booth on the North-South Bridge Concourse answers questions about Osaka Station City facilities, events, lost and found, and building guidance. Staff can assist in Japanese and English.
Open: 10:00-18:00
Anything you want to know about Osaka Station City you can find out here
Travel Services and Digital Guidance
For tourist information, rail guidance, ticket handling, and travel-related services, the main traveler service area is Travel Service Center OSAKA on the 1st floor Central Concourse. On the 3rd floor Bridge Concourse, look for Osaka Station City information points, digital signage, and station-area ATMs. Multilingual touch screens around Osaka Station City can help with maps, building guidance, and nearby facilities.
Traveler services and guidance are signposted around the bridge concourse
Multilingual touchscreens are easy to use
The North Gate Building
At 28 stories high, the North Gate Building is one of the main buildings in Osaka Station City. This building contains LUCUA and LUCUA 1100, as well as Osaka Station City Cinema, Konami Sports Club Osaka Station City, many offices, and several high-rise garden plazas with city views.
Carillon Plaza
This open space on the 2nd floor and eastern side of the North Gate Building is an extension of the walkway that runs between Osaka Station City and Hankyu Osaka-Umeda Station. Its chief point of interest is a large clock monument, called the “Carillon Clock,” decorated with bells that chime the hours. There is also a cafe here with outside terrace seating and a menu of drinks and light meals.
Open: 4:30-next day 0:50
The Carillon Clock and a view of Hankyu Osaka-Umeda Station
Yawaragi-no-niwa Garden
This open space on the 10th floor of the North Gate Building features a traditional Japanese style garden with a lantern, pine tree, arranged rocks, and moss. Inside the 10th floor is the LUCUA Dining restaurant floor, so this is a peaceful spot to come out to after a meal. “Yawaragi-no-niwa” means “peaceful garden,” and many people do take a moment here to enjoy a breath of fresh air and the view over the city.
Open: 7:00-23:30
Yawaragi-no-niwa Garden
Kaze-no-hiroba Plaza
“Kaze-no-hiroba” means “garden of the wind” and this is a long, breezy garden plaza on the 11th floor with city views and seating. This garden is notable for its flowers, rose clock, and water feature. This plaza is immediately above Yawaragi-no-niwa below and accessible from it by an outside staircase.
Open: 7:00-23:30
Kaze-no-hiroba Plaza
Osaka Station City Cinema
Osaka Station City Cinema is on the 11th floor of the North Gate Building. It has 12 screens and 2,564 seats, including wheelchair spaces. Screening hours vary by movie schedule, so check the cinema schedule before visiting.
The entrance to Osaka Station City Cinema
Konami Sports Club
This fitness gym is equipped with exercise machines, studio space, bathing facilities, a sauna, golf range facilities, and a beauty salon. Konami Sports Club Osaka Station City is on the 11th to 13th floors of the North Gate Building, with the entrance on the 11th floor.
Opening hours: Monday, Tuesday, Wednesday, and Friday: 10:00-23:00, Saturday: 10:00-20:00, Sunday and holidays: 10:00-18:00. Closed Thursdays, Obon, and New Year holidays.
The entrance to Konami Sports Club
Tenku-no-noen Farm
This “heavenly plantation” is a small rooftop farm on the North Gate Building’s 14th floor. Various local traditional vegetables as well as herbs and fruits are cultivated here, and there is also a small vineyard. Through the seasons, members of the public may be invited to take part in the cultivation process with seed planting, tending, and harvesting events. It is a small but significant attempt to bring agricultural experience into the heart of the city. Access is by stairs from the 11th floor, and there are no vending machines in the farm area.
Open: 7:00-18:00
Tenku-no-noen – an urban farm at Osaka Station
Toki-no-hiroba Plaza
On the 5th floor of Osaka Station City there is a bridge that runs between the North Gate and South Gate buildings. It is decorated with two very large clocks, one gold and one silver, and the plaza’s name “Toki” is written with the characters for “time” and “space.” There is a cafe and bar here called Osaka Station City Bar Del Sole, serving drinks, pizza, calzone, and other Italian-style light meals. Above the plaza spans the steel and glass domed roof of the station, and below it you have a splendid view of the train tracks and platforms.
Toki-no-hiroba Plaza: 8:00-23:30. Bar Del Sole: 9:00-23:00, last order 22:30.
The Plaza of Time and Space
The South Gate Building
The South Gate Building contains Hotel Granvia Osaka on the 1st and 19th to 27th floors, Daimaru Umeda on the basement 2nd to 9th floors, LUCUA South on the 10th to 16th floors, and a clinic on the 17th floor. It also has one public plaza which is listed below.
Taiyo-no-hiroba Plaza
This is a south-facing plaza and so it is named the “plaza of the sun.” It occupies a series of terraces on the 15th, 16th, and 17th floors and is decorated with flowering shrubs and trees. It has seating, a cafe area, and during the summer is used as a beer garden.
Open: 10:00-21:00
A cafe area on the Taiyo-no-hiroba Plaza
The Bus Terminal
The Osaka Station JR Highway Bus Terminal is located on the north side of the station, just outside the Central North Exit and the 1st floor of the North Gate Building. JR highway buses and affiliated highway bus services use this terminal. City bus stops are also located around Osaka Station, so check the bus-stop signs for local routes.
The Osaka Station Bus Terminal
Taxis
The taxi rank for Osaka Station City is located outside the Sakurabashi Gate on the station building’s south-west corner.
The Taxi rank for Osaka Station City
Article and original photos by Michael Lambe. All rights reserved. Last updated 10-Aug-2026.
